Web app failed to load for some users

Started Tue, Aug 25

Lasted 59s

Major outage

Affected components

Tue, Aug 25, 11:42Tue, Aug 25, 11:43

Application

Updates

RESOLVED

lasted 59s

Resolved. The matching web client version finished deploying at 11:06 UTC and the application has been loading normally since. Total impact window was approximately 16 minutes (10:50–11:06 UTC), limited to the web application; the mobile app and API were unaffected and no data was lost. This incident is being recorded after the fact. We are changing our deployment process so that client and server changes to the same API field can no longer ship out of order.

11:43

INVESTIGATING

59s earlier

Between 10:50 and 11:06 UTC on 25 August 2026, some users of the Shapes web application saw the app fail to load. A backend deployment removed a field that the previously deployed web client still requested, so those requests were rejected until the matching client version shipped. The mobile app was not affected and no data was lost. The issue resolved automatically at 11:06 UTC.

11:42