Platform sporadically unavailable

Started
Lasted 22min
Partial outage

Affected components

  1. Application
  2. Workflows
  3. API
  4. Platform

Updates

RESOLVED

lasted 22min

This incident has been resolved. The change behind the slowdown was rolled back at 21:05 IST, response times have been back to normal since, and delayed integration syncs have caught up. No data was affected. Thank you for your patience.

MONITORING

10min earlier

The change has been rolled back and response times are back to normal. Delayed integration syncs are catching up. We're monitoring the platform and will resolve this incident once we've confirmed it remains stable.

IDENTIFIED

22min earlier

We've identified the cause as a change deployed earlier today and are rolling it back now. We expect performance to recover within the hour and will post an update once the rollback is live.

INVESTIGATING

8s earlier

Since 19:35 IST, some parts of Shapes, including the People Directory, have been loading slowly, and some actions may fail or time out. Integration syncs are also delayed. No data is affected. We'll post an update as soon as we have more information.